Check the event logs for the relevant Event ID: Review the System and Application logs from the computer that's having the issue. If the physical computer or virtual machine froze, but is now running in a good state, use one or more of the following methods for troubleshooting. For example, Computer Management, Server Manager, and Wmimgmt.msc. Try to use Windows remote administration tools.Press Ctrl + Alt + Delete and check the response.Access administrative shares, for example \\ServerName\c$.Look for dropped packets and high network latency. For example, Dell Remote Access Card (DRAC), HP Integrated Lights-Out (iLo), or IBM Remote supervisor adapter (RSA). Use a domain account or local administrator account to sign in to the computer with the hardware manufacturer's remote access solution.Try to access the computer through a remote desktop connection.If the physical computer or the virtual machine is still freezing, use one or more of the following methods for troubleshooting: For the computer that's still running in a frozen state To troubleshoot the freeze issues, check the current status of your computer, and follow one of the following methods.
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